Charlitta Hatch is a nationally recognized business change agent with a heart for service and a mind for results which she has brought to her clients for over 20+ years at IBM, Accenture, and Slalom. She has experience implementing large, complex ERP business transformation projects, modernizing contact centers, and running global deployments for regulated companies. A visionary data strategist, she empowers clients to unlock the hidden potential within their information. An innovative leader, she transforms raw data into clear, actionable narratives that illuminate past and present performance. This not only empowers businesses to optimize operations and make informed decisions, but it fosters a culture of data-driven confidence, enabling them to navigate the future with strategic foresight. She has mastered program and stakeholder management, governance, contract negotiations, and organizational communication strategies. Charlitta was appointed the inaugural Chief Data and Analytics Officer for the City of Charlotte in June 2024 where she serves as the Deputy Director of Innovation and Technology for the 14th largest city in the country. Charlitta brings to the table culturally responsive leadership, authentic relationship building, strategic thinking, and a commitment to excellence.
Charlitta’s undergraduate degree is in business management from Hampton University. She is pursuing her Ph.D with a certificate in Qualitative Research and Anti-Racism at the University of North Carolina at Charlotte where she also received her Master’s. She is an adjunct professor and teaches History of Racism and Psychology of the Black Experience. Charlitta is certified as an OpenText Extended ECM for SAP SuccessFactors Cloud Learning practitioner, AWS Certified Cloud Practitioner, SAFe5 Agilist, and a DiSC certified trainer.
Charlitta was an honoree of the 2016 Cystic Fibrosis Foundation STANDOUT class, received the 2017 Charlotte Athena Young Professionals Leadership Award, and a member of the 2017 Charlotte Business Journal Top 40 under 40. She has been recognized by the Mecklenburg Times as an Icon and one of the 2019 50 Most Influential Women in Charlotte. In 2023, she was on the Power 100 list by the Charlotte Business Journal as one of the top 100 business leaders in the community. In 2024, Charlitta was recognized by Hampton University as a 2024 Mentor of the Year. She has been featured in the Charlotte Post, Pride Magazine, and Spectrum News. She is a member of Alpha Kappa Alpha Sorority, Incorporated, Jack and Jill of America, and Chappell Memorial Baptist Church.
As a 3-time children’s book author, Charlitta is passionate about shaping the next generation of the Charlotte community. This is demonstrated through her board service with the CMS Foundation, Children’s Theatre of Charlotte, and Good Friends. In 2020, Charlitta was President of the Junior League of Charlotte where she led the 1600+ multi-generational member organization through changing their membership model while navigating the pandemic and social unrest happening in the community. She has served for 6 years as an appointed member by Charlotte City Council on the Civil Service Board where she was Vice-Chair/Chair for 3 years.
Charlitta is married to her high-school sweetheart, Mark. Together they parent their 2 children, Mark III (7) and Amelia (3).